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How we protect your account and your data

When you open an account with qq jepang, we keep your deposits, personal details and withdrawal requests secure under clear terms you can always review.

Account security verifiedLocal payment protectionData retention clarityContact support anytime
Explore the Lobby Read FAQ
qq jepang How we protect your account and your data
REACH OUR LEGAL TEAM

How to contact us about terms and your rights

We've set up multiple channels so you can ask about account rules, request data copies or report a concern without friction.

Live chat support Open the chat widget in your account lobby during operating hours.
Email support Send formal requests, data-access forms and policy complaints to our legal support desk.
In-account messages Check your account notification centre for policy updates, security alerts and confirmation of account…
HOW WE SAFEGUARD YOU

Data handling, security and your account control

Your trust rests on how we handle what you give us. We encrypt your password, verify deposits against your payment method, and keep your account locked until you…

Account encryption

Your password and session token are encrypted end-to-end. We never store your plaintext password, and we verify every login attempt…

Payment verification

When you deposit via DANA, OVO, GoPay or QRIS, we cross-check the transaction ID against your account name and linked…

Cookie and session management

We use session cookies to keep you logged in securely and analytics cookies to understand how you navigate the lobby.

Data retention policy

We keep your account data for as long as you are active plus three years after closure for legal and…

Third-party data sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and regulators where local law requires it.

Data access and correction

Request a copy of your personal data or ask us to correct errors by emailing our support desk.

Frequently asked questions about our legal terms

Real questions from players in Indonesia about how our account rules work, what happens to your data, and how to exercise your rights.

We collect your name, email, phone number, date of birth, and banking details to verify deposits via DANA, OVO, GoPay or QRIS. We also log your IP address, device model and login timestamps for security. All of this is used solely to prevent fraud and comply with local law.

Yes. Email our support desk with your account name and a request for your personal data. We'll verify your identity and send you a complete copy of your account records, payment history and contact logs within fourteen days in a readable format.

We retain your account data for three years after closure for tax, audit and legal purposes. After that retention window, your personal information is deleted unless local law in your region requires longer storage.

Contact our support team immediately via live chat or email with details of the incident. We investigate within forty-eight hours, freeze the affected account if needed, and work with DANA, OVO, GoPay or QRIS to reverse the transaction where possible.

We can close your account if you violate our terms, use multiple accounts, commit fraud, or fail identity verification. We can also close it where local law prohibits your region from accessing the platform. We'll notify you in writing and explain the reason.

We share your data only with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with regulators or law enforcement where local law requires it. We do not sell your data to marketers or other companies.

Log into your account, navigate to Settings > Personal Details, and update your name, email or phone number. Changes to your linked DANA, OVO, GoPay or QRIS account require identity re-verification through our support desk for security.

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